Privacy Policy

Last updated: 21 July 2026

This Privacy Policy explains how Desert Dress Limited, trading as Cool Kaftan, collects, uses, stores and protects your personal information when you visit www.coolkaftan.com, place an order, contact us or otherwise interact with our business.

1. Who We Are

Cool Kaftan is operated by:

Desert Dress Limited, trading as Cool Kaftan
Company number: 11621679
Registered office: Unit 21 Wentloog Road, Rumney, Cardiff, Wales, CF3 1TH
Email: coolkaftan@gmail.com

For the purposes of UK data-protection law, Desert Dress Limited is the controller of the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you use our website and services, we may collect:

Your name, billing address and delivery address.
Your email address and telephone number.
Details of the products you order and your order history.
Payment confirmation, transaction references and limited payment information. Full card details are handled securely by our payment-service providers.
Messages, enquiries, complaints, reviews and other communications you send to us.
Your marketing and communication preferences.
Technical information including your IP address, browser type, device type, operating system, website activity and referring website.
Information collected through cookies and similar technologies.
Information supplied by delivery companies, payment providers, marketplaces or other service providers where necessary to complete your order or investigate an issue.

Please ensure that the personal information you provide is accurate and inform us if it changes.

3. How We Use Your Information

We may use your personal information to:

Process, confirm and deliver your order.
Take and verify payments.
Provide order updates and delivery information.
Manage cancellations, exchanges, returns, refunds and customer-service enquiries.
Detect and prevent fraud, misuse and unauthorised transactions.
Maintain our financial, tax and business records.
Improve our products, website and customer experience.
Analyse website traffic and performance.
Protect the security of our website and business.
Send marketing communications where you have consented or where otherwise permitted by law.
Comply with our legal and regulatory obligations.
Establish, exercise or defend legal claims.

4. Our Lawful Bases

We process personal information only where we have a lawful basis to do so. These bases may include:

Contract

We need to use your information to process your order, arrange delivery, take payment and manage returns or refunds.

Legal obligation

We may need to keep and use certain information to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests

We may process information where it is reasonably necessary for our business interests, including customer service, fraud prevention, website security, business administration and improving our services. We will consider your rights before relying on legitimate interests.

Consent

We may rely on your consent for email marketing and for non-essential cookies or tracking technologies. You may withdraw your consent at any time.

5. Payments

Payments are processed by third-party payment providers. These providers may collect and process your payment details in accordance with their own privacy policies and security requirements.

We generally receive confirmation that a payment has been made, together with information such as the payment amount, transaction reference and payment status. We do not ordinarily receive or store your complete debit or credit card details.

6. Marketing Communications

Where you have agreed to receive marketing communications, we may contact you about products, offers, promotions and news from Cool Kaftan.

You may unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email.
Contacting us at coolkaftan@gmail.com.
Changing your communication preferences where that option is available.

Unsubscribing from marketing will not prevent us from sending essential service messages relating to an existing order, delivery, return or account.

7. Cookies and Website Analytics

Cookies are small data files stored on your browser or device when you visit a website.

We may use:

Essential cookies required for the website, shopping basket, checkout, security and payment functions.
Preference cookies that remember choices you have made.
Analytics cookies that help us understand how visitors use our website.
Advertising or marketing cookies that may be used to measure campaigns or show relevant advertising.

Where legally required, non-essential cookies will not be placed until you have made a choice through our cookie banner or settings.

We may use analytics services such as Google Analytics where enabled. These providers may collect information about website visits, device details and browsing activity.

You can change your cookie preferences through our website’s cookie settings. You can also configure your browser to block or delete cookies, although doing so may prevent certain parts of the website from working properly.

8. Who We Share Information With

We may share personal information with trusted organisations that help us operate our business, including:

Website hosting and e-commerce providers.
Payment processors and fraud-prevention providers.
Warehouses, delivery companies, postal operators and couriers.
Customer-service and communication providers.
Email marketing and advertising providers.
Website analytics and technical-support providers.
Accountants, insurers, legal advisers and other professional advisers.
Government authorities, regulators, law-enforcement bodies or courts where required.
A buyer, investor or adviser in connection with a proposed sale, restructuring or transfer of our business.

We provide these organisations only with the information reasonably necessary for their services and expect them to protect it appropriately.

We do not sell your personal information to third parties.

9. International Transfers

Some service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it remains protected. These steps may include using recognised contractual safeguards, transferring information to a country with an approved level of protection or relying on another lawful transfer mechanism.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on factors including:

Whether the information is needed to complete an order.
Whether a customer-service matter, return or dispute remains open.
Tax, accounting and record-keeping requirements.
Fraud-prevention and security requirements.
Whether the information may be needed to establish, exercise or defend a legal claim.

Order and transaction records may be retained for the period required by tax and accounting law. Marketing information will normally be retained until you unsubscribe, withdraw consent or the information is no longer required.

When information is no longer needed, we will delete it, anonymise it or securely dispose of it.

11. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping any account password or login details confidential.

12. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how your information is used.
Object to certain uses of your information, including direct marketing.
Ask for certain information to be transferred to you or another organisation.
Withdraw consent where we rely on consent.
Complain about how we have handled your information.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, contact us at coolkaftan@gmail.com. We may need to ask for information to confirm your identity before completing your request.

You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concerns first, but you are not required to contact us before approaching the regulator.

13. Children’s Information

Our website is not intended for children to make purchases without the involvement of a parent or guardian. We do not knowingly collect personal information directly from children where parental permission would be required.

14. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, security or content. You should review the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The latest version will be published on this page with the revised “Last updated” date. Material changes may also be brought to your attention by email or through a prominent website notice where appropriate.

16. Contact Us

Questions, requests or concerns relating to this Privacy Policy may be sent to:

Desert Dress Limited, trading as Cool Kaftan
Unit 21 Wentloog Road
Rumney
Cardiff
Wales
CF3 1TH
United Kingdom

Email: coolkaftan@gmail.com

Returns and Refund Policy

Last updated: 21 July 2026

At Cool Kaftan, we want you to be completely satisfied with your purchase. Please contact us if there is a problem with your order and we will do our best to resolve it fairly and promptly.

Nothing in this policy limits or removes your statutory consumer rights.

1. Changing Your Mind

For most products purchased through our website, you may cancel your order without giving a reason.

You must notify us that you wish to cancel within 14 days of the day on which you receive your order.

After notifying us, you must return the goods within a further 14 days.

To request a return, email coolkaftan@gmail.com and include:

Your name.
Your order number.
The product you wish to return.
The reason for the return, although you are not legally required to provide one for a standard cancellation.

Please wait for our return instructions before posting the item. Do not send a return to our registered office unless we have confirmed that it is the correct return address.

2. Condition of Returned Items

You may inspect and try on an item in the same way that you would reasonably be permitted to do in a shop.

Returned clothing should, wherever possible:

Be unworn other than briefly tried on.
Be unwashed and unaltered.
Have its original tags attached.
Be returned with its original packaging where reasonably possible.
Be free from stains, makeup, perfume, deodorant, smoke, strong odours, pet hair or other signs of use.
Not have been damaged while in your possession.

We may reduce a refund where an item has lost value because it has been handled or used beyond what was reasonably necessary to inspect it.

We do not charge an automatic restocking fee. Any deduction will reflect the actual reduction in the item’s value.

3. Return Postage

For a change-of-mind return, you are responsible for the cost of returning the item to us unless we have agreed otherwise.

We strongly recommend using a tracked or recorded delivery service and keeping your proof of postage. You remain responsible for the returned parcel until it reaches us.

If an item is faulty, damaged, materially different from its description or sent to you incorrectly, we will cover reasonable return costs or provide another suitable return method.

4. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be made to the original payment method. We will process the refund without undue delay and normally within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may take additional time to show the refund in your account.

Where you cancel the whole order, we will also refund the cost of our least expensive standard delivery option. Any extra amount paid for express, premium or upgraded delivery is not refundable unless the order was faulty, incorrect or otherwise not supplied properly.

Original delivery charges are not normally refunded where only part of an order is returned and the original delivery charge would have been the same for the items kept.

5. Faulty, Damaged or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item:

Is faulty.
Arrives damaged.
Is materially different from its description.
Is not the item you ordered.
Is missing from your parcel.

Please provide your order number and, where reasonably possible, photographs showing the issue and the packaging. Photographs help us investigate the problem but do not remove your statutory rights.

Depending on the circumstances, we may offer:

A full or partial refund.
A replacement.
A repair, where appropriate.
Reimbursement of reasonable return-postage costs.

Minor variations in colour, pattern placement, stitching, measurements or appearance may occur because of screen settings, photography and normal manufacturing tolerances. Such variations will not necessarily mean that an item is faulty or materially misdescribed.

6. Items That Cannot Normally Be Returned

The change-of-mind cancellation right may not apply to:

Products made or personalised specifically for you.
Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken.
Items that have been altered at your request.
Other goods excluded from cancellation rights by applicable law.

This does not affect your rights where an excluded item is faulty, damaged or incorrectly described.

7. Sale and Promotional Items

Sale and promotional items have the same statutory rights as full-price items.

Unless expressly stated otherwise before purchase, eligible sale items may also be returned under our standard change-of-mind procedure.

8. Exchanges

Where stock is available, we may be able to arrange an exchange.

The quickest option may be to return the original item for a refund and place a new order. Any exchange is subject to availability and may require payment or refund of a price difference.

9. Refused and Undeliverable Parcels

If a parcel is refused, unclaimed or returned because an incomplete or incorrect address was supplied, we may deduct reasonable delivery or return costs from the refund where legally permitted.

We will contact you after the parcel has been returned to us.

10. International Returns

Customers returning goods from outside the United Kingdom are responsible for return postage for change-of-mind returns.

Please clearly mark the customs declaration as “Returned Goods” and include the original order information where possible. We are not responsible for customs charges caused by an incorrectly completed return declaration.

Import duties, taxes or customs fees paid to a local authority may not be refundable by Cool Kaftan. You may need to apply directly to the relevant customs authority.

Mandatory consumer rights in your country or region will continue to apply where applicable.

11. Contact Us About a Return